Terms of Service & SMS Terms

1. Estimates and quotes

Online and instant estimates

Estimates from our website, chat assistant, phone or text are a starting range based on the information you give us. They are not a final price and are not binding on either of us.

Confirmed quotes

Your price becomes fixed only when we send you a confirmed quote after reviewing your property (by satellite imagery, your photos or a site visit) and you accept it. A confirmed quote is valid for 30 days unless it says otherwise.

When a price can change

A confirmed quote can change if, when we arrive:

• the size or amount of work is larger than described, for example more window panes, a bigger roof area or longer gutters;
• the condition is worse than described or shown, for example heavier moss, packed gutters, heavy staining or hard-water buildup;
• access is different, for example steep or high roofs, locked gates, obstacles, or no outdoor water supply;
• you add services or change the scope on the day.

If that happens, we will explain the difference and give you a revised price before doing the extra work. You can accept the revised price, limit the job to the original scope, or cancel the extra work without charge for it.

Discounts

The 20% bundle discount applies when two or more services are booked and done together on the same visit. Discounts cannot be combined unless we say so in writing. Prices on the website are starting prices before GST.

2. Booking, weather and cancellations

• Your booking is confirmed when we confirm a date and time with you.
• Exterior work depends on weather. If rain, wind, ice or unsafe conditions prevent the work, we will reschedule at no charge.
• Please give at least 24 hours' notice to cancel or reschedule. If we arrive and cannot access the property as arranged, a trip charge may apply. We will tell you the amount in advance.

3. What we ask of you

• Close windows and doors in the work area.
• Move vehicles, patio furniture, plants and fragile items away from the work area, or let us know and we will work around them.
• Keep pets and children inside while we work.
• Provide access to an outdoor water tap and any gates.
• Tell us about known issues before we start, such as loose shingles, failed window seals, damaged siding or recent paint.

4. Results and existing conditions

• Roof moss treatment kills moss at the root, but some moss may take several weeks of weather to fully break down and wash away.
• Some stains, etching, oxidation and hard-water marks cannot be fully removed. We will tell you if we expect this.
• Cleaning can reveal existing problems that were hidden by moss or dirt, such as worn or cracked shingles, failed window seals, loose caulking or rot. We are not responsible for pre-existing damage or wear.
• We are not responsible for damage caused by existing defects, items not secured or moved, or conditions you did not tell us about.

5. Satisfaction guarantee

If you are not happy with an area we cleaned, let us know within 48 hours of the visit and we will come back to re-clean that area at no charge. This guarantee covers our workmanship, not issues listed in section 4 or new dirt from weather after the visit.

6. Payment

Payment is due when the work is complete, unless your quote says otherwise. We send digital invoices. Overdue accounts may be referred for collection.

7. Insurance and liability

We carry liability insurance and WCB coverage. If we damage your property while working, tell us within 48 hours and we will work with you to make it right. Our total liability for any job is limited to the amount paid for that job, except where the law does not allow this limit.

8. Photos of our work

We may take before-and-after photos or video of the work area for our records and marketing. We will not show your house number, people or personal information. Tell us if you would rather we didn't use photos of your property.

9. SMS (text message) terms

• Program: Valley Clean & Clear customer messages.
• What we send: messages about your estimate, quote, appointment booking and reminders, invoices, follow-up and review requests, and replies to your questions. Seasonal offers are sent only if you have agreed to them.
• How you opt in: by checking the SMS consent box on our website form, or by texting us first and agreeing to receive replies. Consent is not a condition of purchase.
• Message frequency: varies, based on your requests and bookings.
• Cost: message and data rates may apply.
• Opt out: reply STOP at any time. You will receive one message confirming you have been unsubscribed, and no further texts after that.
• Help: reply HELP, call (236) 245-9353 or email hello@mail.valleycleanandclear.ca.
• Carriers are not liable for delayed or undelivered messages.
• We do not share your mobile number or SMS consent with third parties for marketing. See our Privacy Policy.

10. General

These terms are governed by the laws of British Columbia and Canada. We may update them from time to time; the version on this page at the time you accept your quote applies to that job. Questions? Call (236) 245-9353 or email hello@mail.valleycleanandclear.ca.